Terms and Conditions of Use
Effective Date: November 27, 2024
Welcome to Sunntopin. These Terms and Conditions (“Terms”) govern the use of our website www.sunntopin.com and the purchase of products from Sunntopin. By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using our services or making a purchase. If you do not agree to these Terms, you should not use our website or place an order with us.
1. General Terms
Acceptance of Terms
By accessing or using the website, you agree to be bound by these Terms and any applicable laws and regulations. If you do not agree to these Terms, please refrain from using our website and purchasing our products.Modifications to Terms
Sunntopin reserves the right to change, update, or revise these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” It is your responsibility to review these Terms periodically for any updates. Your continued use of the website after any changes to the Terms constitutes your acceptance of the new Terms.Eligibility
You must be at least 18 years old to use our website or place an order with Sunntopin. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.
2. Account Registration
Creating an Account
To make purchases and access certain features on the website, you may be required to create an account with Sunntopin. When creating an account, you agree to provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.Account Security
You agree to notify Sunntopin immediately if you believe your account has been compromised or if unauthorized access has occurred. We are not responsible for any losses or damages arising from your failure to protect your account information.
3. Product Information and Availability
Product Descriptions
Sunntopin makes every effort to accurately display the features, colors, and details of the products listed on our website. However, we do not guarantee that the descriptions, images, or other content is always 100% accurate, complete, or error-free. Product colors and details may vary depending on your monitor settings.Product Availability
All products are subject to availability. While we strive to ensure that the products on our website are in stock, we cannot guarantee that any particular product will be available at the time of purchase. In the event a product is out of stock after you place your order, we will notify you and provide options, such as waiting for restocking or issuing a full refund.
4. Ordering Process
Placing an Order
When you place an order on our website, you are making an offer to purchase the selected items at the prices and terms set forth on the website. Sunntopin reserves the right to accept or reject your order at our sole discretion. An order confirmation email will be sent once your payment has been successfully processed.Order Cancellation
Once your order is placed, it is processed immediately. If you wish to cancel or modify your order, please contact our customer service team at info@sunntopin.com as soon as possible. If your order has already been shipped, we are unable to cancel or modify the order, but you may initiate a return once the item has arrived.
5. Pricing and Payment
Pricing
Prices listed on the Sunntopin website are in USD and do not include applicable taxes, shipping fees, or customs duties. These additional charges may be applied at checkout or upon delivery, depending on the delivery location.Payment
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. Payment is processed securely at checkout. By providing payment information, you authorize Sunntopin to charge the total amount of your order, including applicable taxes and shipping fees.Price Changes
Prices for products are subject to change without notice. If there is a price change between the time you place your order and the time of shipping, you will be charged the price listed at the time of purchase.
6. Shipping and Delivery
Shipping Policies
We offer shipping options based on your location. Standard shipping times are estimated at 5-7 business days for domestic orders, and 7-14 business days for international orders. All orders are processed within 1-2 business days of receipt, and tracking information will be provided once your order ships.Shipping Fees
Shipping fees are calculated at checkout based on the size of your order and the delivery destination. Customers are responsible for paying shipping fees unless otherwise indicated. For international orders, you may also be responsible for customs duties, taxes, and other fees imposed by your country.Delivery Issues
If your order does not arrive within the expected timeframe, please contact us immediately at info@sunntopin.com with your order number and tracking information. We will investigate and provide assistance in resolving any issues.
7. Returns and Refunds
Return Policy
We accept returns within 30 days of receiving your order. To initiate a return, please contact us at info@sunntopin.com with your order details. Returns must be made in their original, unused condition and in the original packaging.Refunds
Refunds will be issued to the original payment method once the returned product is received and inspected. Please allow up to 7-10 business days for the refund to appear on your statement. If you choose an exchange, we will ship the replacement product as soon as possible.Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@sunntopin.com. We will arrange for a replacement or full refund at no extra cost to you.
8. Intellectual Property
Ownership
All content on the Sunntopin website, including images, logos, text, designs, graphics, and videos, are owned or licensed by Sunntopin and are protected by copyright, trademark, and other intellectual property laws.Use of Website Content
You may not copy, reproduce, distribute, or use any content from the website for commercial purposes without prior written consent from Sunntopin.
9. Privacy and Security
Sunntopin is committed to protecting your privacy. By using our website and purchasing products, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. All personal and payment information is encrypted and stored securely.
10. Limitation of Liability
Disclaimer of Warranties
Our website and products are provided “as is” and “as available.” Sunntopin makes no representations or warranties, either express or implied, regarding the accuracy, reliability, or completeness of any content on the website.Limitation of Liability
To the fullest extent permitted by law, Sunntopin is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased from the website.
11. Governing Law and Dispute Resolution
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, USA. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in New York County.Dispute Resolution
In the event of a dispute, we encourage you to contact our customer support team to resolve the issue. If a resolution cannot be reached through informal discussions, disputes will be settled through arbitration or mediation, as per the applicable laws.
12. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
- Email: info@sunntopin.com
- Phone: (607) 238-1457
- Address: 70 Johnson Rd, Kirkwood, New York
- Website: www.sunntopin.com