Privacy Policy

Effective Date: November 27, 2024

At Sunntopin, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.sunntopin.com, make a purchase, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy. Please read this document carefully to understand how your information is handled.

1. Information We Collect

We collect information to enhance your experience and provide you with the best products and services. The data we gather can be categorized into the following types:

Personal Information You Provide to Us

When you visit our website or make a purchase, we may ask you to provide personal information, including:

  • Contact Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit card details, billing address, or other payment details necessary to complete a transaction.
  • Account Information: If you create an account with Sunntopin, we collect your username, password, and any other information you provide.
  • Other Communications: Any additional information you provide when contacting our customer service team, signing up for newsletters, or participating in surveys or promotions.

Information We Collect Automatically

We may collect certain information automatically when you visit our website, including:

  • Device and Usage Information: Your IP address, browser type, operating system, device type, and other technical details about your device and how you interact with our website.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to personalize your experience, track your preferences, and collect analytics data on your website activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and fulfill your orders, including shipping, billing, and customer support.
  • Customer Support: To respond to your inquiries, provide assistance with products, and resolve issues related to returns, exchanges, or refunds.
  • Marketing and Communications: To send you marketing materials, promotions, and updates about new products or special offers, with your consent where required by law. You can opt-out of marketing emails at any time by following the unsubscribe instructions in the emails.
  • Improvement of Services: To analyze and improve our website, products, services, and customer experience based on feedback and usage data.
  • Security and Fraud Prevention: To protect our website and systems from fraud, security breaches, and other malicious activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including enforcing our Terms and Conditions and defending against legal claims.

3. Sharing Your Information

We value your privacy and will not share, sell, or rent your personal information to third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our website, processing payments, fulfilling orders, delivering products, and conducting marketing campaigns. These third parties are obligated to use your information only for the purposes specified by Sunntopin and are required to maintain the confidentiality of your data.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction. We will notify you of such changes by updating this Privacy Policy.

Legal Compliance: We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with a legal obligation, protect the rights and safety of Sunntopin, our customers, or the public, or enforce our Terms and Conditions.

4. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it in accordance with applicable laws.

5. Cookies and Tracking Technologies

Sunntopin uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and track your preferences. Cookies are small text files that are stored on your device when you visit our site. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features on our website.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the proper functioning of our website (e.g., to process your orders or remember items in your shopping cart).
  • Analytics Cookies: These cookies help us analyze how users interact with our site, which allows us to improve our website and services.
  • Marketing Cookies: These cookies are used to deliver targeted advertising and track the effectiveness of our marketing campaigns.

You can manage or disable cookies through your browser settings. For more information on how to do this, please consult your browser’s help documentation.

6. Your Rights and Choices

As a user, you have certain rights regarding your personal data. These rights may vary depending on your location and the applicable data protection laws. You may:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Correct any inaccurate or incomplete information we have about you.
  • Deletion: Request that we delete your personal information, subject to certain legal and contractual exceptions.
  • Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly at info@sunntopin.com.
  • Withdraw Consent: If we process your data based on your consent, you may withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us at info@sunntopin.com. We will respond to your request in accordance with applicable laws.

7. Security of Your Information

Sunntopin takes the security of your personal information seriously and implements industry-standard measures to protect it from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and firewalls.

While we take reasonable precautions to protect your data, no security system is completely infallible. Therefore, we cannot guarantee the absolute security of your information.

8. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected personal data from a child under 13, please contact us immediately at info@sunntopin.com so we can remove the information from our systems.

9. International Data Transfers

If you are accessing our website or services from outside the United States, please note that your information may be transferred, processed, and stored in the United States, which may not offer the same level of data protection as the country in which you reside. By using our website, you consent to the transfer of your personal information to the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on this page and update the “Effective Date” at the top of the page. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: info@sunntopin.com
  • Phone: (607) 238-1457
  • Address: 70 Johnson Rd, Kirkwood, New York
  • Website: www.sunntopin.com