Sales Policy

Effective Date: November 27, 2024
At Sunntopin, we want every customer to have a satisfying, easy, and enjoyable experience when purchasing our products. To achieve this, we have established a comprehensive Sales Policy to cover all aspects of your shopping journey, from product selection to post-purchase care. This policy ensures that our customers have a clear understanding of our process and can trust that they are in good hands.

1. Product Information

Our online store features a carefully curated selection of artwork, each with detailed descriptions to help guide your purchase decisions. Each product page includes information about the medium, dimensions, design, and materials used, ensuring you know exactly what you are buying. We strive to provide as much detail as possible so you can make an informed choice, but if you have additional questions, we encourage you to reach out to our customer support team at info@sunntopin.com.

  • Artworks Offered: Canvas prints, framed art, posters, limited edition prints, custom commissions
  • Materials Used: Premium-grade canvas, high-quality inks, custom wooden frames, archival paper
  • Design Styles: Modern, contemporary, abstract, minimalist, pop art, classical reproductions

2. Ordering Process

To purchase from Sunntopin, simply follow these steps on our website www.sunntopin.com:

  1. Browse the Collection: Explore our vast collection of art. Use the categories, filters, and search bar to find the perfect piece that speaks to you.
  2. Add to Cart: Once you have chosen a piece, select the desired size, frame option (if applicable), and click “Add to Cart.”
  3. Secure Checkout: Proceed to checkout where you will enter your shipping and payment details. Our website uses the latest security encryption protocols to ensure your information is kept safe.
  4. Order Confirmation: After completing the payment process, you will receive an order confirmation email with a summary of your purchase.

If you need assistance with the ordering process, our customer support team is happy to help.

3. Payment Methods

We strive to offer flexible payment options to suit your preferences. During checkout, you can choose from a variety of secure payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A widely accepted, secure online payment system
  • Apple Pay & Google Pay: Fast and secure payment options for mobile users

Once your payment is successfully processed, your order will be confirmed, and you’ll receive a confirmation email with all necessary details.

4. Shipping & Delivery

At Sunntopin, we understand that receiving your artwork promptly and in perfect condition is a priority. We work with trusted shipping carriers to ensure timely and safe delivery. Our goal is to get your artwork to you as quickly as possible, whether it’s a local delivery or an international order.

  • Domestic Shipping: Standard shipping is typically 5-7 business days. Expedited options are available for quicker delivery.
  • International Shipping: We ship worldwide with estimated delivery times ranging from 7 to 14 business days, depending on the destination. Please note that international shipping may be subject to additional customs fees and taxes.
  • Tracking: Once your order is shipped, you will receive a tracking number so you can monitor its progress.

We ensure all items are packaged securely, with extra care taken to protect fragile or large pieces of art during transit. Sunntopin takes no responsibility for delays caused by third-party shipping carriers or unforeseen circumstances like weather or customs processing.

5. Returns & Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy. We want to ensure that the artwork you receive perfectly fits your vision and space.

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at info@sunntopin.com with your order details and the reason for the return. We will provide instructions on how to proceed.
  2. Return Shipping: All returns must be shipped back in the original packaging and in unused condition. Customers are responsible for return shipping costs, except in the case of damaged or defective items.
  3. Refund or Exchange: Once the returned item is received and inspected, we will either issue a refund to your original payment method or send a replacement item (if you have chosen to exchange the product).

Please note that personalized or custom-made items are not eligible for returns unless they are defective.

6. Damaged or Defective Products

While we take great care in packaging and shipping our products, accidents can happen. If your artwork arrives damaged or defective, please contact us immediately. We will resolve the issue promptly by offering a full refund or sending a replacement at no additional cost to you.

  • How to Report: Contact info@sunntopin.com within 7 days of receiving your order. Please include clear photos of the damage or defect to help us process your request quickly.

7. Customer Support

We are dedicated to providing exceptional customer service, and our support team is available to assist you at every step of your shopping experience. Whether you have questions about a product, need help with your order, or require assistance with returns or exchanges, we are here for you.

  • Email: info@sunntopin.com
  • Phone: (607) 238-1457
  • Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM EST

For general inquiries, product recommendations, or expert guidance on choosing the right piece for your home or office, feel free to reach out—we are always happy to assist.

8. Pricing & Promotions

The prices listed on Sunntopin are accurate at the time of posting and are subject to change without notice. We may periodically offer promotions, special discounts, and limited-time offers, so be sure to subscribe to our newsletter or follow us on social media to stay informed.

  • Discounts & Coupons: We provide occasional discounts or promo codes, which are applied at checkout. These promotions are typically time-sensitive and subject to specific terms and conditions.
  • Gift Cards: We offer Sunntopin Gift Cards that make the perfect gift for any art lover. These cards can be used to purchase any items from our website.

9. Privacy & Security

At Sunntopin, we take your privacy seriously. Your personal and payment information is always kept secure and private. We use industry-standard encryption technologies to protect your data and never share or sell your information to third parties. For more detailed information on how we collect and use your data, please review our Privacy Policy.

10. International Orders

We are proud to ship worldwide, allowing art lovers from all over the globe to enjoy Sunntopin products. International customers should be aware that their orders may be subject to customs duties, taxes, and additional fees based on the regulations of their destination country. These charges are the responsibility of the customer and are not included in the price of the product or shipping fees.

For international shipping, delivery times may vary depending on the country and shipping carrier.

Contact Information

We value our customers and are always available to assist you with any questions, concerns, or feedback. Feel free to contact us through the following:

  • Hotline: (607) 238-1457
  • Email: info@sunntopin.com
  • Address: 70 Johnson Rd, Kirkwood, New York
  • Website: www.sunntopin.com

Thank you for choosing Sunntopin! We are excited to bring the beauty of fine art into your life and your space. Let our creations inspire your world.